CAREERS

SALES

Business Development Associate

Responsibilities
  1. The primary focus of a Business Development Associate is to generate demand for MindNation solutions and services through a mix of inbound calls and outbound prospecting within an assigned territory or vertical.
  2. As a Business Development Associate, you will act as the first contact for many prospects in MindNation business.
  3. Qualifies MindNation prospects and produces strong customer demand for MindNation services that are shared with sales and progress to win.
  4. Ability to hunt for new business using all channels to market and a good knowledge of MindNation products and services (training provided) and customer business priorities.
  5. Goal oriented individual with superior communication skills.
  6. Ability to complete individual goals as well as work in a team environment.
  7. Selling MindNation services via phone and digital means leveraging social media platforms
  8. Supporting programmatic and inbound campaigns to build healthy funnel of prospects/leads
  9. Applying consultative approach in understanding and analysing clients’ needs
  10. Communicating MindNation Value Proposition
  11. Systematically qualifying, generating, nurturing and progressing an active sales pipeline which can be readily won
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Customer Experience and Engagement Manager

Responsibilities
  1. The Customer Experience (CX) manager is responsible for overseeing customer satisfaction (CSAT), customer recovery, and retention through escalation management and continuous audits on customer interactions and insight.
  2. Works with internal departments and service partners to resolve basic to moderately complex customer inquiries (escalations), ensure customer satisfaction.
  3. Reviews quality data, identify trends, patterns, anomalies, and make recommendations regarding indicators related to changes in quality levels in the business.
  4. Analyses consumer feedback (customer insight and action) and measures the business impact of customer service identifies process gaps and proposes improvement at all levels of the organization.
  5. Conducts quality audits to ensure service partners adhere to the company’s standard operating procedures and service philosophy.
Requirements
  • Customer advocate
  • Bachelor’s degree in Business or related field
  • 2-3 years sales or customer service experience
  • Excellent communication and interpersonal skills
  • Excellent organizational and time management skills
  • Experience in behavioural health / mental health / HR is a plus
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